1.800.869.0254 M-F (8am-5pm EST)

Satisfaction Guarantee

Comprehensive Service Guarantee.

 

Prinveo - Best in the Short Run

Order before 10:30 AM (EST), and your job will ship tomorrow! *

Need that job yesterday? While we can't make tomorrow magically reappear, we can make it seem that way. With our automated workflow your job will be processed the moment you click "order". In a matter of minutes* your print job will be on an HP Indigo® Digital Color Offset press. Now, sit back and leave the rest to us because those critical materials will be in your hands before you can ask, "Why did we ever use anyone else?"

* Applies to all orders placed by 10:30 AM EST that are fewer 1,000 pieces and printed on a digital press. Just ask for -1- day turn when you place your order. If you need it the NOW, be sure to also select the appropriate shipping option based on your location.

Quality Guarantee

Prinveo.com stands behind the quality of all of its products and services and we want you to be satisfied with your printing. We print jobs in our state-of-the-art facility using only premium papers and inks and treat every job as if they were our own. Upon completion each order is carefully inspected by our quality team before being packaged and shipped. For more information please read our Terms & Conditions.

If you are not satisfied with your purchase, please call us at 800-869-0254 within 10 days of receipt of your order. If your order is found to contain a manufacturing error that is not within our allowable tolerances, we will reprint all or part of it and expedite the return shipment. If there is a complaint about color reproduction we will reprint your order only if the colors have been determined to be out of tolerance with GraCOL standards.

Prinveo.com will not be responsible for reprinting due to customer errors, including but not limited to: inferior quality or low-resolution images; design or color errors introduced by the customer; spelling, punctuation or grammatical errors; incorrect image and/or copy orientation or incorrect layout for hole-drilling, die-cutting, folding, etc.

Prinveo.com is not responsible for delays or missed shipments caused by delivery to the wrong address or undeliverable packages due to the fault of incorrect customer information.

Orders damaged in transit will be reprinted at no additional cost to you and expedited, but must be documented with photographs of claimed damage in order to make a claims with the shipper.

Our guarantee is limited to the reprint of the original order quantity and does not cover any damages or claims incurred by you or your business if you receive printed materials which are defective, incomplete, or later than your estimated delivery date.

This guarantee does not cover fees for mailing services, postage or associated incidental damages or claims. We will not be responsible for USPS errors, including loss or delay.

Price Match Guarantee

Prinveo.com takes pride in its exceptional pricing. If, however, you find a lower price for the exact same product, specifications, and shipping – call us at 800-869-0254, M-F (7am - 6pm ET) and we will match it.

Prinveo.com will match the advertised price of any print job from any other online printer. Here’s what you need to know:

  • All specifications, including paper, coatings, finishing & shipping method must be the same.
  • Price match must also include freight.
  • Jobs must be quoted on sheet-fed offset presses.
  • For purposes of verification you will need to supply the URL of the competitor's website.
  • We will match prices up to 5 days.
How do I get the matching price?

If you find another online printer that offers the identical product for a lower price, just give us a call. One of our friendly customer service representatives will take your job specifications and competing site information. If it qualifies, we'll gladly override the price in your job cart, and advise when your job is ready for checkout at the matched price.

What happens if I find a lower price after I've placed my order?

If you find a lower price (including shipping) on the same job, within 5 days of placing your order with Prinveo.com, please give us a call at 800-869-0254 or email us at customerservice@prinveo.com with your information. We will confirm all specifications are the same, and then gladly refund the difference to your card.

On Time Guarantee

Our automated workflow and scheduling system ensures over 99% of approved projects are printed and shipped as requested – if not, we'll make it right.